Privacy policy
Last updated: 27 July 2026
This Privacy Policy describes how Sorry Nonna Pty Ltd (trading as "Sorry Nonna", "we", "us" or "our") collects, uses, discloses and protects your personal information when you visit or make a purchase from our online store, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
PERSONAL INFORMATION WE COLLECT
When you visit our store, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about the pages or products you view, what websites or search terms referred you to our store, and how you interact with our store.
When you make or attempt to make a purchase, we collect information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
We may also collect information you provide when you contact us, subscribe to marketing communications, leave a product review, or otherwise interact with our store.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect information directly from you when you browse our store, place an order, create an account, contact us, or sign up for marketing. We also use cookies and similar tracking technologies to collect information automatically as you interact with our store. A cookie is a small amount of information that's downloaded to your device when you visit our store, which we use to improve your experience, remember your preferences, and understand how our store is used.
HOW WE USE YOUR PERSONAL INFORMATION
We use the personal information we collect to: fulfil orders (including processing payment, arranging shipping, and providing invoices and order confirmations); communicate with you; screen orders for potential risk or fraud; and, when in line with the preferences you've shared with us, provide you with information or advertising relating to our products or services.
We may also use this information for purposes such as improving and optimising our store (for example, by generating analytics about how customers browse and interact with our store), and assessing the success of our marketing and advertising campaigns.
SHARING YOUR PERSONAL INFORMATION
We share your personal information with service providers who help us operate our store and fulfil your orders, including our e-commerce platform (Shopify), payment processors, and delivery and logistics providers. We only share the information necessary for these providers to perform their services for us.
We may also disclose your personal information to comply with applicable laws, to respond to a subpoena, search warrant or other lawful request, or to otherwise protect our rights.
OVERSEAS DISCLOSURE
Some of our service providers, including Shopify, store and process personal information on servers located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the overseas recipient handles that information consistently with the Australian Privacy Principles, to the extent required by law.
COOKIES AND ADVERTISING
We use cookies and similar technologies to operate our store, remember your preferences, and understand how visitors use our store. Some of these cookies may be used to deliver advertising based on your browsing activity on our store and other websites. You can manage or disable cookies through your browser settings, though some features of our store may not function properly if you do so.
DATA SECURITY
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
DATA RETENTION
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
MINORS
Our store is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
ACCESS, CORRECTION AND COMPLAINTS
You have the right to request access to the personal information we hold about you and to ask us to correct or update it. To make a request, contact us using the details below.
If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve your concern. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au Phone: 1300 363 992 Post: GPO Box 5288, Sydney NSW 2001
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated version on this page with a revised "Last updated" date.
CONTACT US
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
Sorry Nonna Pty Ltd hello@sorrynonna.com 0422 390 837 95 Victoria Street, Suite 11, Fitzroy VIC 3065, Australia ABN 77 669 955 275 · ACN 669 955 275
